Refund policy

Sales and Returns

With respect to Pictured Fine Jewellery sales only, purchased products are accepted for credit or exchange if returned in saleable condition within 14 days and accompanied by an original sales receipt, original box, and all relevant certificates and evaluation documentation (if applicable). A refund will be issued to the purchaser upon request, provided payment has been received. The refund to the purchaser will be issued in the original tender method. Taxes are refundable if you return your item through the proper channels. Please note that the shipping and handling fee is non-refundable. For greater clarity, and subject to applicable law, no returns or refunds shall be accepted without prior authorization and a return merchandise authorization number. Returns shall be issued only if the purchaser has prepaid the full purchase price and has fully insured the returned item. All returns or exchanges shall be verified and subject to inspection prior to exchange or refund. Under no circumstances will an item be exchanged or refunded if its ID Tag has been removed or if the item has been worn or modified by another jeweller or a third party. Notwithstanding any of the provisions of this paragraph, all sales with respect to featured closeouts or end-of-run sales, or other related promotions that may occur from time to time, shall, subject to applicable law, be final sales and shall not be subject to the refund policy herein stipulated.

With respect to Custom-Ordered Jewellery, all orders require full and non-refundable payment of the entire purchase price before the commencement of the processing of an order. For greater certainty, all sales with respect to Custom-Ordered Jewellery are final and non-refundable from the moment of the order.

Regarding Pictured Jewellery, gift recipients are entitled only to a non-refundable merchandise credit. Subject to applicable law, no refunds or store credit shall be permitted whatsoever with respect to gift receipts of Custom-Ordered Jewellery.

All International sales are final. We do not accept returns, exchanges or refunds on orders shipped outside of Canada. Due to customs regulations, international shipping costs and the nature of cross-border transactions, all international purchases are considered final sales.

Please ensure that:
-All product details, sizes and specifications are correct.
-Your shipping address is accurate and complete.
-You understand the product you are purchasing.

If you have any questions about a product before purchasing, please contact us before placing your order.

Duties, taxes, shipping and customs fees are the responsibility of the customer and are non-refundable.

With respect to the foregoing, you expressly waive and release all rights and benefits in favour of the Company, pursuant to any legal warranties or any provisions of applicable law that are not of public order, that in any way limit the full application of this article, to the fullest extent that such waiver or release is permitted under applicable law.