Paul Nudelman FAQ About Custom Jewellery

Frequently Asked Questions

Click the question to reveal the associated answers.

 Are your diamonds conflict free?

The diamonds we offer are 100 %conflict free.
We have been staunch supporters of the United Nations Resolutions.We have aligned ourselves with our trusted network of suppliers who share the same principles and values. We print a declaration on every invoice.

 Do you sell synthetic,color enhanced or laser-drilled diamonds?

We DO NOT sell any synthetic,color enhanced or laser-drilled diamonds.We only offer natural diamonds and lab grown diamonds that are accompanied with a grading report from either the GIA or IGI gem laboratories.

 Which currency are your items priced?

All of our prices are in Canadian dollars.

 Do I have to pay for shipping?

Shipping is FREE throughout Canada with any purchased items. We offer safe,secure shipping at no cost to you. US and international clients can inquire about shipping rates.

 What is the time frame for a custom designed diamond ring?

Generally, custom designed rings and custom designed jewellery are generally completed within a 3- 6 week period.

 What kind of grading reports accompany your diamonds?

All of our custom diamonds are accompanied with a grading report furnished by the GIA or AGSL laboratories.Lab Grown diamonds are accompanied with a certificate from the GIA or IGI. All of these gem labs are considered to be the standard bearers for the industry and assure you of a credible third party evaluation of your diamond.

 Is it okay if my fiancée joins in the custom diamond ring experience?

Certainly, that is not a problem at all. Often, my clients want their fiancée's input for the design and style of the ring.

 Explain your 15 day money back guarantee.

The 15 day money back guarantee applies to all the pictured jewellery on the site.

 What is a custom sale?

Custom jewellery is made expressly and exclusively for you and is considered a final sale.

 Will I be charged sales tax?

All items shipped within Canada will be charged with the appropriate sales tax.For US and international clients, import duties (if any) taxes and other charges are NOT included in the purchase price. These additional charges (if any) are the buyer's responsibility.

 What if I am interested in a particular diamond you have offered and need some time to make a final decision?

Any diamond that you are interested in will be kept aside for 5 days. This will enable you to make an informed decision about what you are purchasing. This is offered as a special service for my clients.

 What if I have a question regarding one of your items?

Simply call or e-mail me with (or without) the Reference number of the item. I will respond quickly to your request.

 I live out of town. How does the process work?

That is not a problem at all. I will communicate directly with you via email, text , Face Time/phone. 

 I feel funny buying a diamond ring online. How can I be sure of what I am buying from you?

People like yourself are buying homes, cars and even art online. It is in my best interest to honestly represent what I am offering you. After all, I want you to feel confident and secure in a custom diamond ring purchase as well as any other items you may wish to purchase in the future.

 Why are your prices less expensive than other retailers?

We are able to keep our costs down by eliminating middlemen,high overheads and unnecessary expenses associated with brick and mortar stores. I feel it is only fair to pass the savings on to you.